1. Data Controller

SetGlobal Sàrl, Switzerland (support@setchat.co).

2. Data We Collect

2.1 Dashboard users (customers)

At registration: name, email address, password (hashed). During use: activity logs, preferences, billing data (managed by Stripe).

2.2 Website visitors (widget)

Data voluntarily provided via pre-chat form or chat: name, email, phone, message. Technical data: IP address (anonymized), user agent, pages visited, browser language.

3. Purposes

Providing and improving the SetChat service
Communication with customers (support, notifications)
Billing and subscription management
Security and abuse prevention
Aggregated analytics (non-personal)

4. Legal Basis

Contract (service delivery), consent (widget pre-chat form), legitimate interest (security, service improvement).

5. Hosting and Transfers

Data is hosted in Europe (Render, Frankfurt, Germany). No transfers to third countries except where technically necessary (e.g. Stripe for payments, US-based with Standard Contractual Clauses).

6. Data Retention

Account data: duration of the contractual relationship + 1 year. Conversations: depending on the chosen plan (30 days to unlimited). Billing data: 10 years (legal requirement). Visitors may request deletion of their data at any time.

7. Cookies

The SetChat widget uses a functional cookie (visitor session identifier) to maintain conversation continuity. No advertising or third-party tracking cookies.

8. Your Rights

Under GDPR, you have the right to access, rectify, delete, port and object to the processing of your data. Contact: support@setchat.co.

9. Sub-processors

Render — Hosting (Frankfurt, DE)
Stripe — Payments (USA, Standard Contractual Clauses)
Neon — Database (Europe)

10. Changes

We may update this policy at any time. Significant changes will be communicated via email or the dashboard.

Privacy Policy